| Q-1:
If I choose to purchase or lease the
new Broadcast MatriX programs, how long will it take to have
the software and/or hardware
installed?
A: The
answer is entirely dependent on the
complexity of your installation.
The software programs we offer are in place at
thousands of sites around the world,
but each site uses a suitable
configuration for its needs. A
typical radio station (if there is
such a thing) will usually see
equipment and software coming
through the front door within 20
days of order placement. From there,
installation time will be dependent
on the number of workstations
involved, and the number of training
sessions needed for your staff. Plan
on about a week for an average
installation.
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Q-2:
Do I have to buy much proprietary
hardware when I install the Broadcast
MatriX equipment and software?
A:
Nearly all of the Broadcast MatriX products can
be operated on standard PC's from your
favorite vendor. TurnKey Media Systems
can arrange to provide a complete
hardware-and-software package for you,
or you can obtain your own hardware to
specifications, and we'll install the
necessary software onto those systems
to make them Broadcast MatriX
machines.
You
may wish to purchase some of the
hardware (audio cards, for example)
through TurnKey Media Systems, because
we can provide a very reasonable price.
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Q-3:
Can I use my existing hardware when I
install a Broadcast MatriX system at
my site?
A:
If the hardware meets the
specifications for the chosen software
that you're considering, then you will
be able to re-use the good-quality
machines that you may have purchased
in the past couple of years. Please
call us and we'll help you determine
if some of your existing hardware is
going to be compatible, or if some additional
components would bring it up to the
necessary operating standards.
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Q-4:
Can I lease any of the software and
hardware that's sold by TurnKey Media
Systems?
A:
At the present time, we have a good
arrangement with a leasing
organization for most of the software
and hardware that our company offers.
For sales of used hardware, we
typically do NOT offer leasing
options.
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Q-5:
Where do I turn for help with my old
DCS digital audio system from Computer
Concepts?
A:
Our company doesn't sell DCS™
software, so if it's an issue of
strictly software or "new"
hardware, you'll want to contact
Computer Concepts through their owners
(Google)in the Dallas, Texas offices.
If
you need help with installation or
training, we have a group of
contractors with whom we work who are
skilled with DCS™ and Maestro™
setup and operations. Their fees are
generally lower than those charged by
some other organizations for this
work.
If
you need used parts, TurnKey Media
Systems may be able to help you with
components and IBUS machines that
we've purchased from other
organizations who've discontinued or
upgraded to other products.
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Q-6:
Do you have any of the Computer
Concepts audio cards available?
A:
Some of the pre-owned equipment that
we carry in our inventory may have the
parts that you seek. Please call, and
let us know exactly what you need. The
original DA5601, aptX™100 and MPEG-2
cards that were once manufactured
under the Computer Concepts' name are
no longer being built.
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Q-7:
What do you recommend for traffic
& billing software?
A:
There are a number of excellent
traffic & billing systems
available, at a fairly wide range of
prices. We avoid the extremely cheap
systems, because they are generally
not robust enough for commercial use.
The expensive systems may offer some
features not found in the economy
models, but watch carefully for
ongoing software maintenance charges.
There are a number of good
systems, which are in the mid-range
category. Most stations want a
Windows-based software system now, and
we can endorse the SMARTS SecGen
system, which is featured with a link on our Web
site.
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Q-8:
Will the SecGen traffic &
billing system work with DCS™,
Maestro™ and other systems?
A:
The SecGen software has multiple download options for a wide variety of digital audio systems. You'll want to check with your representative at SMARTS.
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Q-9:
Do I purchase the hardware to run the
Sec Gen traffic and billing
system at my site?
A:
We'll supply you with a list of
recommended equipment specifications,
so that you may purchase from a local
vendor, if you prefer. TurnKey Media
Systems can also provide a
"turnkey" installation, with
everything from the software to the
workstations and servers that you
might need for your application.
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Q-10:
Does TurnKey Media Systems offer ongoing
software support for its products?
A:
Most of the companies which we
represent can provide the support
needed for their individual software
applications, and we endorse those
support teams. Their prices are very
reasonable, and their troubleshooters
have proven to be experts.
Our
primary function is bringing good
people together with good
applications, and we serve as
intermediaries between the various
software module suppliers that you
might be using at your site.
When
some of the products are first
purchased through TurnKey Media
Systems, we can offer an on-site
installation ourselves. Prices for
this service will vary, depending on
needs and circumstances.
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Q-11:
What are the prices for the software
and hardware applications that TurnKey
Media Systems can provide to me?
A:
Since prices are subject to change,
and many of these systems require a
unique configuration for your
particular circumstances, we don't
publish prices on the Website. Please
call our company at 866-359-7540 for a
quick quote, or send an e-mail to us (Info@TurnKeyMediaSystems.com)
, and we'll generate a quote with
warranties and guarantees as quickly
as possible.
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Q-12:
Can you provide me with a users' list
for the products that TurnKey Media
Systems is selling?
A:
We'll be glad to supply references to
you; obviously, since we carry so many
different product lines, it would be
impossible to maintain ongoing,
accurate lists of users of all of
these very popular software and
hardware applications. If you're
looking for users in your area, let us
know, and we'll provide a list of
sites that you might visit or call for
real-life experience with the
products, and with our company.
Contact us by phone at 866-359-7540,
or e-mail at "Info@TurnKeyMediaSystems.com."
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Q-13:
What if I'm dissatisfied with one of
the products which I've purchased from
TurnKey Media Systems?
A:
We provide a money-back guarantee and
a warranty on all of our products;
some warranties are longer than
others, but you'll see them listed
right on the proposal that we send for
your approval before shipping any
software or hardware.
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